SOLIS HEALTH BENEFIT PLANS
Privacy Policy
Last updated on [06/02/2023]
Any capitalised term used in this privacy policy (Privacy Policy) but not defined shall have the same meaning as provided under the Solis Health Benefit Plans Terms and Conditions (Solis Health Benefit Plan T&Cs).
Solis Health Private Limited, a company incorporated under the laws of India, having its registered office at #58, 15th Crossroad, JP Nagar 2nd Phase, Bengaluru, Karnataka – 560078 (Company) has launched “Health Benefit Plan” – an annual paid subscription service (Subscription) open to individuals and families (Members). The Subscription includes (a) facilitation of teleconsultation; (b) preferred rates for in-person treatment; (c) preferential rates to access to the Compay’s wellness centers; (d) concierge services to help navigate through the in-person treatment; and (e) other complimenting services provided by the Company at its discretion (Services), as detailed in the Health Benefit Plan Circle T&Cs.
What is this privacy policy?
By clicking on ‘I/We Accept’ during the sign-up process on the Platform Members and Users agree to and accept the terms and conditions provided for under this Privacy Policy, read in addition to the Solis Health Benefit Plan T&Cs available at [insert link]. In the event Members avail of the Subscription or Services on behalf of a dependent who is not a User, Members shall ensure that the relevant individual is informed of the terms of this Privacy Policy and their consent is obtained for the purposes mentioned herein. Members’ use of the Services, Members’/Users’ visit to the Platform and any dispute over privacy are subject to this Privacy Policy and the Solis Health Benefit Plan T&Cs.
What information does the Company collect?
Information provided by Members/Users
The Company may collect Personal Information (PI) such as name, address and contact details from its Users and Members as well as collect Sensitive Personal Information (SPI) such as payment details, medical records and history, and physical, physiological and mental health conditions from its Members in the course of subscribing to Health Benefit Plan or availing the Services.
Information automatically collected
- 1. The internet protocol (IP) address of each Member/User’s computer operating system;
- 2. Type of web browser the Member/User is using; and
- 3. The Member/User is using; and The Member/User’s internet service provider
Information Collected from third parties
What purposes are the information collected by the Company for?
- 1. To identify the Member, assign unique IDs and personalize Member experience.
- 2. To set up, manage, facilitate, enhance, deliver and provide Services.
- 3. To improve the Platform in order to better serve Members/Users.
- 4. To allow the Company to respond to Member/User customer service requests.
- 5. To administer a contest, promotion, survey or other Platform features, and to keep Members/Users apprised of the Platform’s promotions and offers, if any.
- 6. To ask for ratings and reviews of the Platform as and when required.
- 7. To meet legal and regulatory requirements.
- 8. To resolve technical issues and troubleshoot problems that may arise in the Services or the Platform.
- 9. To detect and protect the Company and the Platform from error, fraud and other criminal activities.
- 10. To enforce the Solis Health Benefit Plan T&Cs.
- 11. Other reasons which, prior to being put into effect, shall be communicated to Members through an update carried out to this Privacy Policy.
- 12. To enable third parties to effectively provide services to the Members and to generate quotes.
Who has access to the Collected Information?
Employees, Authorised Personnel, and Affiliates
Service Providers
In order to effectively offer the Services to Members, the Company may be required to transfer Collected Information in relation to the Members to third party administrators, healthcare providers, telehealth providers, platform service providers, client services providers, call center providers and technology partners (Service Providers) such as Izaap Technologies Private Limited, Trivio Technologies, Apollo Health Resources Benefit, Medi Assit, Altruist Technologies, as well as entities such as its affiliates, and acquiring, investing or purchasing parties. During such transfer, the Company will ensure that the recipient entity adheres to the same level of security standards as used by the Company, and also commensurate with applicable data protection laws.
Government Institutions or Authorities
The Company and/or the Service Providers may be required to disclose Collected Information to governmental institutions or authorities under any law or judicial decree. The Company and/or the Service Providers may disclose Collected Information in their sole discretion, in case the Company and/or the Service Providers deem it necessary in order to protect their rights or the rights of others, to prevent harm to persons or property, to fight fraud and credit risk, or to enforce or apply this Privacy Policy or the Solis Health Benefit Plan T&Cs or any other policies by the Company. The Company shall not be responsible for the manner or method in which such institutions and authorities use or disclose such Collected Information.
How does the Company protect Collected Information?
What rights do Members/Users have?
Right to Withdraw Consent : Members may withdraw their consent for the collection, use and/or disclosure of SPI in the Company’s possession or control, by submitting a request to operations@solis.health. The Company will process the Member’s request within a reasonable time from when the request was made, and thereafter not collect, use and/or disclose said SPI as per their request. Depending on the extent of the withdrawal of consent for the Company to process Collected Information, it may mean that said Member will not be able to further use or access the Company’s Services.
Changes to this Privacy Policy
Who can Members/Users contact in case of complaints in relation to this Privacy Policy?
The Grievance Officer:
Contact Details: operations@solis.health
Address: Shobha Pearl, 7th floor, unit 7B, Commissariat Road, Ashok Nagar, Bengaluru, Karnataka – 560025