SOLIS HEALTH BENEFIT PLAN
Payments / Refunds/ Cancellation / Modification Policy
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Member shall pay Subscription fees (for themselves and their dependents, as permitted under these T&Cs) to the Company on an annual basis. The Members will be required to renew the Subscription each year at their discretion, in accordance with these T&Cs, and there shall be no automatic renewal via recurring payments
Members may raise a refund request with the Company at Operations@solis.health and submit valid documentation (including proof of deficiency or spuriousness of the Company’s Services and medical reports, as applicable) to substantiate such refund requests/claims. Basis the Company’s review of such documentation, if the claim is found to be valid, then a refund of the relevant amount of the Subscription fee will be processed into Member’s wallet, card or bank account on a pro-rata basis. Such processing will further depend on (i) the manner in which the Subscription order was placed; (ii) the terms and policies of our third-party payment gateway providers; and (iii) the Services under the Subscription utilized by the Members until the period of the refund request. For clarification, this refund process would only be in relation to any deficiency or spuriousness in Services by the Company. The Company will not be liable for the services availed from third party service providers such as registered healthcare providers or registered medical practitioners.
Subject to clause 3.2, Members who have not availed any Services under the Subscription for a period of six (6) months have the option to withdraw/discontinue the Subscription and obtain a refund of the Subscription fee on a pro-rata basis for the remaining period (i.e., remaining six (6) months) of the Subscription.
Subject to clause 3.2, Members who have availed (a) Services worth INR 20,000 as part of the Subscription; or (b) teleconsultation or in-person treatment with registered international healthcare providers/medical practitioners as discounts / preferred raes, will not be eligible for any refunds from the Company, except in cases where the Services offered by the Company were proven to be deficient or spurious in the manner mentioned in clause 3.2 above.
The refund process shall be completed within 5-7 days from the date of submission of the request for refund.
Notwithstanding anything in this clause 3, a Member shall not be eligible for any refunds from the Company if such Member is in breach of these T&Cs, Privacy Policy or any other policy of the Company, or applicable laws.
Payments toward accepted refund requests shall be effected as prescribed by the Reserve Bank of India or any other competent authority under any law for the time being in force, within a reasonable period of time, or as prescribed under applicable laws. For any further refund related information, please write to operations@solis.health
Member can edit or modify the dependents or a primary member in the following event
In the unfortunate death of a subscriber or dependent, member can write to operations@solis.health with documents to support the case, in this case, the registered death certificate by government authority for the member who is deceased and the identity proof of the proposed new member who needs to be added
In the event, where a subscriber or a dependent has opted to change their name, they can write to operations@solis.health with proof of their new Aadhar card with their new name and a copy of the gazette name change
